Terms and Returns Policy

Welcome to the Terms and Returns page of Wood + Feather Designs. Here, you will find detailed information on our terms and conditions, return policies, and jewelry return processes.

At Wood + Feather Designs, we aim to provide clear terms and conditions for our customers.

1. General Terms: These terms and conditions outline the rules and regulations for the use of Wood + Feather Designs’ website. By accessing this website, you accept these terms of service in full.
2. Intellectual Property: All content provided on the Wood + Feather Designs website is the intellectual property of Wood + Feather Designs. Unauthorized use of this content is prohibited.
3. Use of Website: You are permitted to use our website for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.
4. Privacy: Your use of the website is also governed by our Privacy Policy, which explains how we collect, safeguard, and disclose information resulting from your use of our web pages.
5. Limitation of Liability: Wood + Feather Designs will not be liable for any damages that arise out of or in connection with the use of this website. This limitation of liability applies to all damages of any kind.
6. Changes to Terms: Wood + Feather Designs reserves the right to revise these terms of service at any time. By using this website, you agree to be bound by the current version of these terms and conditions.
7. Contact Information: If you have any questions about these terms and conditions, please contact us at hello@woodandfeatherdesigns.com.

Our jewelry return policy ensures a smooth and hassle-free process for returning or exchanging items.

If you are not satisfied with your order from Wood + Feather Designs, you can return it for a full refund. We accept returns on all items. Returns must be postmarked within 30 days of your original receipt, and items must be in the same condition in which they were received, with the packaging intact. Please note that shipping and handling charges are non-refundable. We strongly encourage utilizing a shipping method that provides a tracking number. Wood + Feather Designs is only able to credit you for the items received; we cannot be held accountable for lost or stolen packages.

Please ensure your package includes the following:

• Your Full Name
• Your Shipping Address
• Your Order Number

Once returned to us, please allow 7-14 business days to process your refund. Once your return is processed, you will receive an email notification. Please be aware that your credit card company may take an additional 3-5 business days to post the credit to your account.

To cancel your order, please contact customer service within 24 hours from the time you placed your order. Orders that have already shipped cannot be canceled.

For detailed information on our shipping practices, please refer to the Shipping Information section. 

*Because all of our pieces are handcrafted to order, items will be produced and shipped within 7-14 business days, Monday through Friday.

Free Ground Shipping for USA orders over $65. There is a $5.99 Flat Rate Shipping for orders being shipped in the US under $65. If you are shipping overseas, the cost will be indicated at checkout once you have entered your shipping information. International orders may be subject to additional fees, duties, and taxes upon delivery.  

Please indicate if your purchase is a gift. We will gladly enclose a custom gift message with any order, free of charge. All of our jewelry items are enclosed in a lovely, reusable bag.  

Purchases made from Wood + Feather Designs have a lifetime warranty. You will be responsible for shipping costs, but you can send in any of our handmade pieces and they will be repaired at no cost to you. 

All Wood and Feather Designs LLC pieces are copyrighted.