There's much to see here. So, take your time, look around, and learn all there is to know about us. We hope you enjoy our site and take a moment to drop us a line.
Please reach us at hello@woodandfeatherdesigns.com if you cannot find an answer to your question.
Q: What makes your products unique?
A: Our products are meticulously handcrafted with a unique blend of artistry and charm. Each piece is inspired by the beauty of nature and the vibrancy of urban life, ensuring you receive a one-of-a-kind item that reflects both elegance and creativity.
Q: Where are your products made?
A: All our products are designed and handcrafted in our studio, in the USA, ensuring high quality and attention to detail in every piece.
Q: What materials are used in your jewelry?
A: We use a variety of high-quality materials, including precious metals like sterling silver and gold-filled pieces, as well as sterling silver and gold-plated pieces. Our jewelry also features natural gemstones, semi-precious stones, and eco-friendly materials. Each product description provides detailed information about the materials used.
Q: How should I care for my jewelry?
A: To keep your jewelry looking its best, avoid exposure to water, perfumes, and harsh chemicals. Store your pieces in a dry place, preferably in a jewelry box or pouch. Clean gently with a soft cloth when needed.
Q: How can I place an order?
A: Orders can be placed directly through our website. Simply add your desired items to the cart and follow the checkout process. If you need assistance, please contact our customer service team.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. The cost will be indicated at checkout once you have entered your shipping information. International orders may be subject to additional fees, duties, and taxes upon delivery.
Q: How long will it take to receive my order?
A: Because all of our pieces are handcrafted to order, items will be produced and shipped within 7-14 business days, Monday through Friday. Shipping times vary based on your location, but standard delivery within the US usually takes 5-7 business days. International orders may take longer.
Q: What are the shipping costs?
A: We offer free ground shipping for USA orders over $65. There is a $5.99 flat rate shipping fee for orders being shipped within the US under $65. For international orders, shipping costs will be calculated at checkout based on your location and may include additional fees, duties, and taxes upon delivery.
Q: What is your return policy?
A: We accept returns on most items within 30 days of receipt. Items must be in their original condition and packaging. Please note that custom or personalized items are not eligible for returns. Refer to our return policy for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to proceed.
Q: Do you offer custom designs?
A: Yes, we offer custom design services for those looking for something truly unique. Please contact us with your ideas, and we will work with you to create a bespoke piece.
Q: Can I personalize an existing design?
A: Many of our existing designs can be personalized by selecting different materials or colored stones. Please contact us to discuss your customization options and create a piece that perfectly suits your style.
Q: How can I contact customer support?
A: You can reach our customer support team via email at hello@woodandfeatherdesigns.com or through our contact form on the website. Our support team is available Monday through Friday, 9 AM to 5 PM.
Q: What are your customer service hours?
A: Our customer service team is available to assist you Monday through Friday, 9 AM to 5 PM. We strive to respond to all inquiries within 24 hours.
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